Return & Refund

Returns

  • We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Returns that are shipped back after the 14-day policy will be rejected and shipped back to the original dispatch address. 
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • Several types of goods are exempt from being returned. Such as intimate or sanitary goods and health and personal care items.
  • To complete your return, we require a receipt or proof of purchase.

Refunds

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
  • We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 7 business days.

Late or missing refunds

  • If you haven’t received a refund yet, please re-check your bank account.
  • Step-2, contact your credit card company, it may take some time before your refund is officially posted.
  • Next contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of the above and still have not received the refund yet, please contact us at support@brandshd.com

Damaged goods or incorrect order upon arrival.
If your order arrives damaged, faulty, incomplete or incorrect please contact us on support@brandshd.com within 2 days. We will provide the further assistance on case-by-case basis
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We also need date of purchase and photographic evidence.

Conditions for Returns under CHANGE OF MIND

  • Your item must be in a saleable condition, meaning all original packaging (including shrink wrap and security seals) must be fully intact and the item should be unopened, unwashed, or otherwise unused.
  • Any accessories, manuals and gifts included with the item must be returned.
  • All labels and tags should be still attached.
  • The product being returned is not on the exclusions list below.
  • Return shipping is at the buyers’ expense for the change of mind returns. The cost of return shipment will be borne by the customer and should always be shipped back with an active tracking number. All returns need to be shipped back with UPS, DHL or FedEx. Due to long delivery time we do not accept any local Postal Service.
    Any returns that are due with customs charges will be covered by the buyer. Either by invoice or will be deducted from the original refund. To offer faster refund we recommend selecting the option of the sender paying for all customs duties.
  • Original shipping charges (including rural delivery fee) will not be refunded for change of mind returns.
  • Once approved, you’ll be provided with the return details
  • All returns must be in the perfect original condition as the original shipment, along with any original attachments such as tags, box, or dust bag. We have the right to refuse returns if the products have been worn or washed and with a used scent. For declined returns, the order will be shipped to the buyer and any additional shipping charges will be invoiced. 
  • When we receive your item back our team will do a quick assessment then issue you a refund for that product.

Exclusions

  • Health and beauty products, including cosmetics and fragrances.
  • Hosiery, underwear, and swimwear.
  • Bedding and accessories (e.g., pillows, mattress toppers/protectors etc.)
  • Toilet Seats (if original packaging is removed)

RESTOCKING FEES MUST APPLY (UNDER CHANGE OF MIND RETURNS)