Shipping policy

Estimated Shipping times:

  • United states (4 to 15 business days)
  • United kingdom (4 to 15 business days)
  • New Zealand, Australia and rest of the world (5 to 15 business days)

Before we get into more specifics, let us be clear on our International Shipping Terms.

  • We are not in business to "PROFIT" from shipping; So, SHIPPING IS FREE or INCLUDED on all orders.
  • Orders ship directly from the from our Local/domestic, International/overseas suppliers/vendors.
  • We and our suppliers/vendors, will use its best endeavors to meet stated timeframes for delivery
  • However, many factors (some of which are beyond our and the Supplier’s/Vendor’s control) can affect these timeframes and the suppliers/vendors cannot guarantee that they will always be met.
  • However, we want to get your orders to you as quickly as humanly possible.
  • We process all orders within 1-3 working days after payment has been confirmed.
  • Delivery times are estimates depending on the delivery destination
  • Our primary shipping service is NZ Post, Australia Post, DHL, DPD, UBI, USPS, ground delivery. 
  • As soon as we process and ship out your order, an automated email will be sent to you with the Delivery Information & tracking number of your order with further constant tracking & delivery updates till you receive your order.

Customs and Duties 

All applicable customs fees, taxes and duties are the sole responsibility of the customer. Customs authorities require that we state the value of your order directly on your package – the value is the retail cost. BrandsHD cannot mark any package(s) as a “Gift” in order to avoid customs and duties fees.

Please note that on rare occasions, customs agents may delay the delivery of some packages at their discretion.  For more information on customs and duties charges, please contact your local customs office.

Tracking & Delivery Records

Carriers and suppliers only retain tracking information for a limited time (usually 90–120 days).
For this reason, we are only able to investigate delivery issues reported within 60 days of the order being shipped.

Delivery issues reported after this timeframe cannot be investigated, refunded, or replaced, as tracking and carrier records are no longer available.

Exchange Rates
All prices shown on Brandshd.co.nz are in NEW ZEALAND dollars. If you need a conversion to your local currency, please refer to http://www.xe.com/currencyconverter/ or a similar website. Exchange rates change every second daily, and BrandsHD is not responsible for any loss incurred as a result of currency fluctuation.

Please note we do not charge CREDIT CARD processing fee, but your CREDIT CARD processor may or may not charge you a conversion rate fee.