Yes, we offer shipping to most of the countries. Please note that import duties and taxes may apply upon arrival in your country. These fees are outside of our control, and we cannot predict the costs. Customs regulations vary by country, so it's recommended to contact your local customs office for further details.

Testers are discounted versions of fragrances, often without fancy packaging. They are 100% authentic, fresh, and just as full as the original. Testers are intended for display in stores and usually come in a plain white box. They may lack a cap, but this is reflected in the price, offering even more savings.

To preserve your fragrance, store it in a cool, dry place away from direct sunlight, as exposure can alter its composition. An open bottle should be kept in its original box for added protection, helping to extend its shelf life.

If your fragrance isn't spraying, follow these steps:

1. Place one finger on the spray nozzle.
2. Use the other finger to pump the spray 10-15 times.
3. Release your finger from the nozzle.
4. Pump the spray again 10-15 times.
5. Let the bottle settle for 5-10 minutes.

Your fragrance should now spray properly. If the issue persists, repeat these steps.

It depends on where you are. Orders processed here will take 4-15 business days to arrive. Delivery details will be provided in your shipping confirmation email.

Yes, absolutely! We offer a wide variety of products that you can fully customize. You can upload your own artwork, designs, logos, or text to personalize items like clothing, accessories, and home decor. Each product is made-to-order, so you can create something unique for yourself or for others.

Creating your custom product is easy! Simply choose the item you'd like to personalize, upload your design, and adjust it to fit the product. Our design tools allow you to preview your product before placing your order to ensure everything looks just the way you want it.

We offer a wide range of products to choose from, including:

• Mugs, water bottles, and tumblers
• Phone cases, door mats, home & living products
• Jewelry, ornaments and home decor products

Check our product catalog to see the full list of customizable items

https://brandshd.co.nz/collections/design-your-own

Once you place an order, your product will be printed and shipped typically within 4-20 business days, depending on the product and fulfillment location. Shipping times will vary based on your location, so please refer to our shipping calculator for more accurate estimates.

Unfortunately, once your order has been submitted, we can no longer make changes to your design. Please double-check your design before placing the order to ensure everything is as you want it.

Before confirming your order, you can preview your design on the product to ensure it looks just right. If you're unsure about the design or placement, feel free to reach out to our support team for assistance. We're here to help!

Due to the custom nature of print-on-demand products, we do not accept returns or exchanges once an order has been placed. Each product is made-to-order, and as a result, we cannot resell returned items. We encourage customers to carefully review their design before placing an order to ensure everything is correct.

If your print-on-demand product arrives damaged or defective, please contact our customer support team immediately. We will review your case and, if necessary, provide a replacement or refund for the defective item. We want to ensure you are satisfied with your purchase!

Once an order has been placed, we begin the production process immediately to ensure fast shipping. As a result, we are unable to cancel orders once they are confirmed. Please make sure your design and product selections are correct before placing your order.